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P&O Ferries Introduce Free Digital 'Freight Travel Wallet' to Ease Brexit Burden

15th February 2022
P&O Ferries is to offer its freight customers a new digital 'Travel Wallet' aimed at easing some of the border control issues caused by Brexit. The new scheme is now available on their Dover to/from Calais service. Above AFLOATs adds is the Spirit of Britain, one of four ferries on their short-Strait service linking the UK and mainland Europe. P&O also operate other routes among them the Irish Sea services of Dublin-Liverpool and Larne-Cairnryan. P&O Ferries is to offer its freight customers a new digital 'Travel Wallet' aimed at easing some of the border control issues caused by Brexit. The new scheme is now available on their Dover to/from Calais service. Above AFLOATs adds is the Spirit of Britain, one of four ferries on their short-Strait service linking the UK and mainland Europe. P&O also operate other routes among them the Irish Sea services of Dublin-Liverpool and Larne-Cairnryan. Credit: Mulimodal-facebook

P&O Ferries is to offer freight customers a new purpose-built digital product that aims at easing some cross border issues caused by Brexit, as the next set of requirements for cargo movements from Europe to the UK, was introduced on 1st January 2022.

The ferry operator is introducing the new digital ‘Travel Wallet’ completely free of charge, to help hauliers navigate the pre-journey process and make it as simple as possible for all drivers checking-in at their ports.

The Travel Wallet will help customers identify which documents are required for each movement based on the route and the cargo being shipped. Customers can also use it to verify the documents and then save the digital paperwork in the tool, generating one barcode that can be used by drivers at check-in, removing any language barriers and allowing drivers simply to scan and go.

The border requirements introduced in January last year, led to reports of confusion across the industry on what declarations were required for each journey and incorrect paperwork being presented at port check-ins, which led to increased waiting times.

P&O Ferries believes the innovative new tool will help reduce check-in times and queues at ports significantly, estimating that it could reduce check-in times by up to 50%.

Peter Hebblethwaite, Chief Executive of P&O Ferries, said: “The new border regulations add complexity, time and cost to all areas of the process, but they are here to stay and will become business-as-usual over time. We believe it is up to everyone in the sector to do all they can to simplify the processes to make them as efficient as possible, and this is something P&O Ferries is committed to.

“We have been speaking to our customers regularly over the last year about the difficulties they are facing, and we have been monitoring the impact at our ports in order to identify the common issues, so that we can design ways to improve these either at the pre-journey process stage, or on the day of travel.

“One issue we have found at check-in is that drivers, who may not speak the local language at the port, are often not sure what paperwork they should have ready, which can lead to dozens of documents being passed to our employees to work through. We understand that this is difficult for the drivers, and we want to help in any way we can.

“The Travel Wallet provides drivers with one umbrella barcode that we can scan in a matter of seconds, helping to reduce waiting times and queues for every vehicle that comes into our ports. It can also send customs status updates to users keeping them informed ahead of every step of the journey.”

P&O Ferries is part of DP World, the leading provider of smart logistics solutions, helping trade flow across the globe. The Travel Wallet was created in partnership with CNS, a UK based technology solutions firm within the Cargoes Community arm of DP World.

For further information, click the ferry firm's 'freight' website here.

Published in Ferry
Jehan Ashmore

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Jehan Ashmore

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Jehan Ashmore is a marine correspondent, researcher and photographer, specialising in Irish ports, shipping and the ferry sector serving the UK and directly to mainland Europe. Jehan also occasionally writes a column, 'Maritime' Dalkey for the (Dalkey Community Council Newsletter) in addition to contributing to UK marine periodicals. 

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Ferry & Car Ferry News The ferry industry on the Irish Sea, is just like any other sector of the shipping industry, in that it is made up of a myriad of ship operators, owners, managers, charterers all contributing to providing a network of routes carried out by a variety of ships designed for different albeit similar purposes.

All this ferry activity involves conventional ferry tonnage, 'ro-pax', where the vessel's primary design is to carry more freight capacity rather than passengers. This is in some cases though, is in complete variance to the fast ferry craft where they carry many more passengers and charging a premium.

In reporting the ferry scene, we examine the constantly changing trends of this sector, as rival ferry operators are competing in an intensive environment, battling out for market share following the fallout of the economic crisis. All this has consequences some immediately felt, while at times, the effects can be drawn out over time, leading to the expense of others, through reduced competition or takeover or even face complete removal from the marketplace, as witnessed in recent years.

Arising from these challenging times, there are of course winners and losers, as exemplified in the trend to run high-speed ferry craft only during the peak-season summer months and on shorter distance routes. In addition, where fastcraft had once dominated the ferry scene, during the heady days from the mid-90's onwards, they have been replaced by recent newcomers in the form of the 'fast ferry' and with increased levels of luxury, yet seeming to form as a cost-effective alternative.

Irish Sea Ferry Routes

Irrespective of the type of vessel deployed on Irish Sea routes (between 2-9 hours), it is the ferry companies that keep the wheels of industry moving as freight vehicles literally (roll-on and roll-off) ships coupled with motoring tourists and the humble 'foot' passenger transported 363 days a year.

As such the exclusive freight-only operators provide important trading routes between Ireland and the UK, where the freight haulage customer is 'king' to generating year-round revenue to the ferry operator. However, custom built tonnage entering service in recent years has exceeded the level of capacity of the Irish Sea in certain quarters of the freight market.

A prime example of the necessity for trade in which we consumers often expect daily, though arguably question how it reached our shores, is the delivery of just in time perishable products to fill our supermarket shelves.

A visual manifestation of this is the arrival every morning and evening into our main ports, where a combination of ferries, ro-pax vessels and fast-craft all descend at the same time. In essence this a marine version to our road-based rush hour traffic going in and out along the commuter belts.

Across the Celtic Sea, the ferry scene coverage is also about those overnight direct ferry routes from Ireland connecting the north-western French ports in Brittany and Normandy.

Due to the seasonality of these routes to Europe, the ferry scene may be in the majority running between February to November, however by no means does this lessen operator competition.

Noting there have been plans over the years to run a direct Irish –Iberian ferry service, which would open up existing and develop new freight markets. Should a direct service open, it would bring new opportunities also for holidaymakers, where Spain is the most visited country in the EU visited by Irish holidaymakers ... heading for the sun!